Terms of service
This Privacy Policy explains how CharmingReplicas collects, uses and protects personal information when you visit our store or make a purchase.
Our store is operated by:
kophile s.r.o.
Trade name / Brand: CharmingReplicas
Pod Záhořím 1273/2
796 01 Prostějov
Czechia
Company ID / IČO: 08393575
Email: info@charmingreplicas.com
Phone: +420 773 210 618
What personal information we collect
When you visit our store, we may collect technical information such as your IP address, browser type, device information, cookies, pages viewed and how you interact with the store.
When you place or attempt to place an order, we collect information needed to process the order, such as your name, billing address, shipping address, email address, phone number, order details and payment-related information.
If you contact us, submit a withdrawal form, or make a complaint or return request, we may collect the information you provide in that communication.
How we use your personal information
We use your personal information to:
- process and fulfil orders;
- arrange shipping and delivery;
- send order confirmations and customer service messages;
- process returns, complaints and withdrawal requests;
- prevent fraud and protect our store;
- comply with legal, tax and accounting obligations;
- improve and operate our website;
- send marketing messages only where permitted by law or based on your consent.
Legal bases for processing
We process your personal information where it is necessary to perform a contract with you, comply with legal obligations, protect our legitimate business interests, or where you have given consent, for example for certain marketing or cookie-based activities.
Sharing personal information
We may share personal information with trusted third parties who help us operate our store, including Shopify, payment providers, shipping carriers, email service providers, analytics providers, fraud prevention tools and professional advisers where necessary.
We use Shopify to power our online store. You can read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy
We may also disclose personal information if required by law, regulation, legal process or to protect our rights.
Cookies and analytics
Our store may use cookies and similar technologies to operate the website, remember preferences, analyse traffic and support marketing. You can manage cookie preferences through your browser settings or any cookie banner/settings available on our store.
Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer service, legal, tax and accounting obligations, dispute resolution and fraud prevention.
Your rights
If you are located in the European Union or another region with applicable data protection rights, you may have the right to request access to your personal information, correction, deletion, restriction of processing, data portability, objection to processing, or withdrawal of consent where processing is based on consent.
To exercise your rights, contact us at info@charmingreplicas.com.
You also have the right to lodge a complaint with a supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection.
International transfers
Some of our service providers, including Shopify and other tools used to operate the store, may process personal information outside your country of residence. Where required, appropriate safeguards are used for such transfers.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or store operations.
Contact
For questions about this Privacy Policy or your personal information, contact us at:
kophile s.r.o.
Pod Záhořím 1273/2
796 01 Prostějov
Czechia
Email: info@charmingreplicas.com
Phone: +420 773 210 618