Shipping policy
SHIPPING POLICY
This policy explains how physical orders from CharmingReplicas are processed, shipped and delivered.
The store is operated by:
kophile s.r.o.
Trade name / Brand: CharmingReplicas
Pod Záhořím 1273/2
796 01 Prostějov
Czechia
Company ID / IČO: 08393575
Email: info@charmingreplicas.com
Phone: +420 773 210 618
1. MADE TO ORDER
Available physical replicas are generally made to order.
Please allow approximately 28 days from order to delivery unless a different timeframe is stated on the product page or confirmed by us.
This timeframe includes production, preparation and transit.
Because each replica is assembled and finished individually, production time can vary slightly.
2. DELIVERY TIMES
The stated delivery timeframe is an estimate unless a specific delivery date has been expressly agreed.
Delivery time may vary because of:
- destination;
- customs processing;
- carrier delays;
- seasonal demand;
- weather or transport disruption;
- circumstances outside our reasonable control.
Where applicable consumer law requires delivery within a particular period, your statutory rights remain unaffected.
For EU consumer sales, where no different delivery period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is concluded. Where a different delivery timeframe has been agreed, that agreed timeframe applies.
3. WORLDWIDE SHIPPING
Standard worldwide shipping is included in the price of our physical replicas unless otherwise stated on the product page or at checkout.
At present, standard shipping rates for our physical replicas are set to zero at checkout.
Some destinations may not be available if delivery is restricted by law, sanctions, carrier limitations or other practical restrictions.
4. SHIPPING CARRIERS
Orders are shipped using third-party carrier services.
The specific carrier may vary depending on the destination, parcel size, value and available shipping services.
Tracking information will be provided where tracking is available.
5. SHIPPING ADDRESS
Please ensure that your shipping address is complete and accurate before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
info@charmingreplicas.com
We cannot guarantee that an address can be changed after an order has entered the shipping process.
If a delivery fails because the customer supplied an incorrect or incomplete address, additional shipping charges for re-delivery may apply where permitted by law.
6. CUSTOMS, DUTIES AND IMPORT TAXES
Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.
Unless expressly stated otherwise, these charges are not included in the product price and are the responsibility of the customer.
We cannot control or predict customs charges imposed by individual countries.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
7. CUSTOMS DELAYS
International shipments may be held by customs authorities for inspection or processing.
Customs clearance times are outside our direct control and can extend the delivery timeframe.
We will provide available shipping or tracking information where reasonably possible, but we cannot guarantee the speed of customs processing.
8. DAMAGED GOODS
We are responsible for goods during delivery where the carrier was arranged by us, in accordance with applicable consumer law.
If your order arrives damaged, please contact us as soon as reasonably possible at:
info@charmingreplicas.com
Please include:
- your order number;
- clear photographs of the item;
- photographs of the exterior and interior packaging;
- a description of the damage.
Please retain the packaging until the issue has been assessed, as the carrier may require it for a shipping claim.
9. LOST OR SIGNIFICANTLY DELAYED SHIPMENTS
If tracking indicates that a shipment may be lost, or if your order has not arrived within the agreed delivery timeframe, please contact us.
We will review the shipment and, where appropriate, contact the carrier.
If the goods are not delivered within the agreed period, the customer may have rights to require delivery within an additional reasonable period and, if delivery still does not occur, to terminate the contract in accordance with applicable consumer law.
10. DELIVERY AND RISK
Where we arrange the carrier, the risk of loss or damage generally remains with us until the goods are delivered to you or to a third party designated by you.
Different rules may apply where the customer independently chooses and commissions a carrier that was not offered by us.
11. DIGITAL PRODUCTS
Digital products are delivered electronically and do not require physical shipping.
Shipping times, customs charges and physical delivery provisions in this policy therefore do not apply to digital products.
12. RETURNS
Returns and withdrawal requests are governed by our Refund Policy.
Please do not send a product back before reviewing the Refund Policy and contacting us where appropriate.
13. CONTACT
For shipping or delivery questions, contact:
kophile s.r.o.
CharmingReplicas
Pod Záhořím 1273/2
796 01 Prostějov
Czechia
Email: info@charmingreplicas.com
Phone: +420 773 210 618