Privacy policy
PRIVACY POLICY
This Privacy Policy explains how CharmingReplicas collects, uses, stores and protects personal information when you visit charmingreplicas.com, place an order, contact us, subscribe to marketing communications or otherwise interact with our store.
The data controller is:
kophile s.r.o.
Trade name / Brand: CharmingReplicas
Pod Záhořím 1273/2
796 01 Prostějov
Czechia
Company ID / IČO: 08393575
Email: info@charmingreplicas.com
Phone: +420 773 210 618
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect:
- your name;
- email address;
- phone number;
- billing address;
- shipping address;
- order and transaction details;
- products purchased;
- payment-related information processed through our payment providers;
- messages and information you send to customer support;
- return, refund, complaint and withdrawal information;
- newsletter and marketing preferences;
- IP address;
- browser and device information;
- website activity and pages viewed;
- cookie and consent preferences;
- fraud prevention and security-related information.
We do not normally receive or store full payment card details directly. Payment information is processed by the payment provider used at checkout.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
- directly from you when you place an order, contact us, complete a form or subscribe to marketing;
- automatically when you use our website, through cookies and similar technologies where permitted;
- from Shopify and other service providers involved in processing your order or operating the store;
- from payment, fraud prevention or delivery providers where necessary to complete a transaction or investigate an issue.
3. HOW WE USE PERSONAL INFORMATION
We may process personal information to:
- process, accept and fulfil orders;
- take and administer payments;
- manufacture or prepare ordered products;
- arrange shipping and delivery;
- communicate about your order;
- provide customer support;
- handle returns, refunds, complaints and withdrawal requests;
- prevent fraud, abuse and security incidents;
- maintain records required for tax, accounting and legal purposes;
- operate, maintain and improve the website;
- measure website performance and usage where legally permitted;
- manage cookie and privacy preferences;
- send marketing communications where you have consented or where otherwise permitted by law;
- establish, exercise or defend legal claims;
- comply with legal obligations.
4. LEGAL BASES FOR PROCESSING
Where the GDPR or similar data protection law applies, we process personal information on one or more of the following legal bases:
Contract
We process information where it is necessary to enter into or perform a contract with you, for example to process your order, arrange delivery or handle a contractual request.
Legal obligation
We process certain information where necessary to comply with legal, tax, accounting, consumer protection or regulatory obligations.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
This may include fraud prevention, website security, limited business analytics, customer service and the establishment or defence of legal claims.
Consent
Where required, we rely on your consent for activities such as certain marketing communications, analytics, advertising technologies or non-essential cookies.
You may withdraw consent at any time. Withdrawal does not affect processing that took place lawfully before the withdrawal.
5. SHOPIFY
Our online store is hosted by Shopify.
Shopify processes personal information in connection with hosting, checkout, payment functionality, store operation, security and other ecommerce services.
Shopify may process information in countries outside your country of residence.
Further information about Shopify's privacy practices is available at:
https://www.shopify.com/legal/privacy
6. SERVICE PROVIDERS AND RECIPIENTS
We may share personal information only where reasonably necessary with categories of service providers such as:
- Shopify and ecommerce infrastructure providers;
- payment processors;
- shipping and logistics providers;
- email and communication providers;
- website hosting and IT providers;
- analytics providers;
- fraud prevention and security providers;
- accountants, legal advisers and other professional advisers;
- public authorities where disclosure is required by law.
These providers receive only the information reasonably necessary for the relevant service.
We do not sell personal information for money.
7. PAYMENTS
Payments are processed through the payment methods made available at checkout.
The payment provider may collect and process payment information independently in accordance with its own privacy policy and legal obligations.
We do not normally store complete payment card details.
8. SHIPPING
Where you order a physical product, we may provide your name, shipping address, contact information and shipment details to carriers and logistics providers in order to deliver your order.
International deliveries may require information to be provided to customs authorities, carriers or other parties involved in customs clearance.
9. MARKETING AND NEWSLETTER
If you subscribe to our newsletter or other marketing communications, we may use your email address and related preferences to send you marketing messages.
Where consent is required by law, marketing will be sent only after valid consent has been obtained.
You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting:
info@charmingreplicas.com
Unsubscribing from marketing does not stop transactional messages relating to an order or customer service request.
10. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Some cookies are necessary for the website, checkout, security and other essential functions.
Other cookies may be used for analytics, personalisation or marketing.
Where required by applicable law, non-essential cookies will be used only after the required consent has been obtained.
You can manage your cookie preferences using the privacy or cookie controls available on our website.
You may also be able to control cookies through your browser settings.
Further information may be provided in our Cookie Policy or cookie preferences interface.
11. INTERNATIONAL DATA TRANSFERS
Some service providers, including Shopify and other technology providers, may process personal information outside the European Economic Area or outside your country of residence.
Where required by law, international transfers are made using an appropriate legal mechanism, such as an adequacy decision, standard contractual clauses or another recognised safeguard.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
- the duration of our relationship with you;
- order fulfilment and customer service needs;
- legal and accounting requirements;
- tax and record-keeping obligations;
- fraud prevention;
- dispute resolution;
- the establishment or defence of legal claims.
Some transaction and accounting records may need to be retained for several years under applicable law.
Marketing information is retained until you unsubscribe, withdraw consent, object to processing or until it is no longer reasonably required.
13. DATA SECURITY
We use appropriate technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. YOUR DATA PROTECTION RIGHTS
Depending on the law that applies to you, you may have rights including:
- the right to access your personal information;
- the right to correct inaccurate information;
- the right to request deletion of personal information;
- the right to restrict processing;
- the right to object to certain processing;
- the right to data portability;
- the right to withdraw consent where processing is based on consent;
- the right to lodge a complaint with a supervisory authority.
These rights may be subject to legal conditions and exceptions.
To exercise your rights, contact:
info@charmingreplicas.com
We may need to verify your identity before processing certain requests.
15. RIGHT TO OBJECT TO DIRECT MARKETING
You may object to the use of your personal information for direct marketing at any time.
You can do this by using the unsubscribe link in a marketing email or by contacting us.
Where you object to direct marketing, we will stop using your personal information for that purpose.
16. AUTOMATED DECISION-MAKING AND FRAUD PREVENTION
Shopify, payment providers or fraud prevention services may use automated systems to identify transactions that appear fraudulent or high-risk.
Where applicable law gives you rights in relation to automated decision-making that produces legal or similarly significant effects, those rights remain unaffected.
17. CHILDREN
Our store is not directed specifically at children.
We do not knowingly collect personal information from children where parental consent or another legal basis would be required under applicable law.
If you believe that a child has provided personal information to us unlawfully, please contact us.
18. SUPERVISORY AUTHORITY
If you are located in the Czech Republic, you have the right to lodge a complaint with:
Office for Personal Data Protection
Úřad pro ochranu osobních údajů
Further information is available at:
https://uoou.gov.cz/
If you are located elsewhere in the European Union or European Economic Area, you may also have the right to complain to the data protection authority in your country of residence.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements.
The current version will be published on this website.
20. CONTACT
For questions about privacy or the use of your personal information, contact:
kophile s.r.o.
CharmingReplicas
Pod Záhořím 1273/2
796 01 Prostějov
Czechia
Email: info@charmingreplicas.com
Phone: +420 773 210 618